Frequently Asked Questions
What are Level 2 quotes?
Level 2 is essentially the order book for Nasdaq stocks. When orders are placed, they are placed through many different market makers and other market participants. Level 2 will show you a ranked list of the best bid and ask prices from each of these participants, giving you detailed insight into the price action.
Used by advanced traders. More info
How do I cancel my account?
You can cancel your account anytime within the members account area by clicking on "cancel account" or by sending PSL an email requesting account cancellation at email@example.com
Refunds are not given after billing has been processed.
Are there any extra data or exchange fees?
No. PennyStream and PennyStream Advanced already includes all fees with no additional costs.
What type of payments do you accept?
We accept all major credit cards and PayPal. Payment is process with our corporation name as "Portofino Advisors."
Do I have any obligations during or after the initial month?
No. PSL Premium is a month-to-month subscription service. There are no long term contracts or commitments. Cancel anytime and you will no longer be billed for any future months.
Do I need any special software to run PennyStream?
Java is the only requirment, which is already installed on most computers. If you need java installed we provide a link within the members area. Java is free. PennyStream is not available on mobile devices to include Ipads.
How soon after payment do I receive access to PennyStream?
Immediately. You create your own username and password and simply login through the members area to gain access. You will also receive an email with account setup information.
Have other questions?
We will be happy to answer any additional questions you may have. Please use our contact page here: Contact Us